Smartcall
Smartcall is a platform that offers CRM and call center
applications together. It enriches its data with every incoming phone call,
learns your customer preferences and analyzes the information it has, bringing
your business to a more productive position.
What is CRM?
The word CRM consists of the initials of the English words
Customer Relationship Management. It is a platform that you should use to
manage your customers and potential customers interactions with your company,
evaluate customer preferences, and manage their positive / negative feedback.
Managing Phone Calls
Smartcall integrates into your telephone exchange. When a
call comes to your business, the identity of the calling customer is predicted
from the "caller ID", and your customer relations specialists learn
about the customer before answering the phone.
- General profile
information
- Old calls
- Feedback and complaints,
if any
- Business activities with
you, orders
- Special notes you
receive about the customer
- Customer segmentation and preferences
Customer Segmentation
and Campaigns
Every dialogue
with your customer is a learning opportunity for your Smartcall. Smartcall
reports the information it has learned to you in categories and helps you
direct the right campaign to the right people.
Feedback Tracking
Your customer relations department can categorize all
incoming calls and e-mails, and each step taken to resolve customer complaints
can be recorded.
Customer Surveys
Smartcall helps you to make surveys to your customers about
the products they have purchased and to display the information from them in a
meaningful way thanks to the survey module it contains. Surveys can be done by
phone or by e-mail.
Integrations
The Smartcall CRM system can be integrated with other
systems you use in your company and can help you increase productivity by
reducing the transition between screens.
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